Privacy Policy
Since 1/03/2024, the webshop is (temporarily) closed!
Fundido Chocolatier respects your privacy and ensures that the personal information you give us, is kept confidential. In this Privacy Policy we describe what data we collect when you use our services and/or products, why we collect them and what we do with them. We also inform you of your rights, who has access to your data and how long we keep your data. If you have any questions about our Privacy Policy after reading this, please let us know by e-mail to [email protected].
PURPOSES OF PROCESSING AND RETENTION PERIOD
Fundido Chocolatier collects and processes your data for the purposes listed below. We use both data that you provide to us and data that we collect ourselves (for example about your visit to our website). We retain personal data for the time needed to achieve a particular purpose, or for the time prescribed by law (e.g. for retention of accounting documents). They will be deleted from our database as soon as they are no longer needed for the purpose or if you have validly exercised your right to deletion. We make every effort to protect your data by password protection on our computers, restricted access and anti-virus software.
Executing your order
In order to execute your order, we need your surname, first name, e-mail address, address, delivery address, payment details, telephone number and in some cases your company name and VAT number. This enables us to deliver your order and keep you updated on its progress. We are required by law to retain data about your order for seven years.
Tastings and events
To perform our services, we need your surname, first name, e-mail address, address, payment details, your telephone number and optionally the address for the tasting or the event and/or your company name and VAT number. Regarding the invoices, we are required by law to retain data for seven years.
Newsletters
We send occasional newsletters to our existing clients or when given consent, possible new clients. We focus on topics such as sustainability, health, tasting chocolate and cooking, but also inform you about special offers, promotions and our novelties. You can unsubscribe from our newsletter at any time directly through [email protected]. Otherwise, we retain your personal identification data for 2 years.
Contests
When you participate in a special promotion or contest, we ask for your name, address and e-mail address. This allows us to perform the action and announce the winner(s). This also enables us to measure the response to our promotional activities. We retain your personal identification data for 2 years or until you submit an objection via [email protected].
Reviews
We find the opinions of our visitors very valuable. If you want to leave a review on the website, you can choose whether you leave your name or you use a pseudonym. We ask that you leave your e-mail address so that we can contact you about the review, but your e-mail address will not be published. We have the right to moderate reviews if they do not comply with our terms of use. Your review will be kept until you ask us to remove it.
Social media
We recommend that you read the privacy policy of your social media platform carefully, so that you know what personal data is used, how and why this data is used, and how you can adjust your privacy preferences.
Professional customers and partners
We also keep personal data of our professional clients and partners. We treat this information as confidential as we treat other customer information.
LEGAL GROUNDS OF PROCESSING
Fundido Chocolatier processes personal data on the following legal grounds:
- consent (e.g. for sending newsletters);
- where it is necessary for the execution of a contract (e.g. to fulfil your order);
- whenever it is necessary to comply with a legal obligation;
- where it is necessary in order to defend our legitimate interests.
When the processing of personal data takes place on the legal grounds of consent, you have the right to withdraw your consent for future processing at any time.
TRANSFER TO THIRD PARTIES
Fundido Chocolatier will not sell your personal data to third parties. However, we will share your information internally with our workers (self-employed). Furthermore, we will share your data with third parties exclusively for the following purposes:
- fulfilling your order;
- taking care of the website environment;
- accounting.
Our employees and the third parties we engage, are required to respect the confidentiality of your data. We guarantee that they have taken the necessary security measures to do so.
TRANSFER OF PERSONAL DATA OUTSIDE THE EEA
We will only share your personal data with suppliers within the European Economic Area.
COOKIES
During your visit to our website, cookies (small text files) may be stored on your computer or mobile device. Cookies enable us to recognise your device on a subsequent visit so that you do not have to enter or download the same information each time. Cookies also give us an insight into how you use our website and how we can make our services more user-friendly.
For more information, please consult our Cookie Policy.
YOUR RIGHTS REGARDING YOUR PERSONAL DATA
You have the right to inspect the personal data that we hold about you and to correct them if they are incorrect or incomplete. You may also have your personal data deleted, have the processing of your personal data restricted, and object to the processing of some or all of your personal data by us or by one of our processors. You also have the right to request a copy (in a structured, commonly used and machine-readable form) of your personal data and to have them transferred to another party. You have the right, free of charge, to oppose any processing of your personal data for direct marketing.
In order to exercise the above rights, you need to send an e-mail to [email protected]. To prevent abuses, we request that you include a copy of your identity card (with the photograph blocked out if you wish).
COMPLAINTS
If you have any questions or complaints about your data and the protection of your privacy, contact us using the contact details at the top of this Privacy Policy.
You have the right to direct your complaint to the Data Protection Authority at any time
([email protected], +32 (0)2 274 48 00, www.gegevensbeschermingsautoriteit.be, Drukpersstraat 35, 1000 Brussels).
CHANGES TO OUR PRIVACY POLICY
Fundido Chocolatier may change its Privacy Policy. We will announce any such changes on our website. This privacy policy was last modified on: 17/10/2023.
